Privacy Policy
Effective Date: June 10, 2025
St. Thomas Community Health Center Inc. (“St. Thomas,” “we,” “us,” or “our”) is a Federally Qualified Health Center (FQHC) committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.stthomaschc.org/ (the “Website”) or interact with us at any of our clinic locations. Please read this Privacy Policy carefully.
Important Note About Medical Information
This Privacy Policy applies only to information collected through our Website and general business operations. As a healthcare provider, St. Thomas also collects and maintains protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our use and disclosure of your medical information is governed by our separate HIPAA Notice of Privacy Practices, which you can obtain at any of our clinics or by contacting us directly.
Do not include private medical information in any forms submitted through this Website. If you need to share medical information, please contact us directly or use our secure patient portal.
Our Services and Locations
St. Thomas Community Health Center operates multiple clinic locations throughout the New Orleans metropolitan area, including facilities on Magazine Street, St. Andrew Street, St. Bernard Avenue, Holiday Drive, and in Gretna, Louisiana. This Privacy Policy applies to all our locations and services.
Information We Collect
Information You Provide to Us
We may collect information you voluntarily provide when you:
- Request appointments through our contact forms
- Subscribe to our email newsletters
- Submit job applications through our career portal
- Contact us with questions or feedback
- Participate in surveys or feedback forms
- Seek information about our services
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Appointment preferences and general reason for visit (non-medical)
- Employment history and qualifications (for job applicants)
- Demographic information for grant reporting purposes (optional)
- Other information you choose to provide
Information Collected Automatically
When you visit our Website, we automatically collect certain information through cookies and similar technologies:
Website Usage Information:
- IP address and general location information
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Date and time of visits
- Click-through and navigation patterns
Analytics and Advertising Information:
- Google Analytics 4 data for website performance analysis
- Meta (Facebook and Instagram) advertising pixels for ad optimization
- Google Ads conversion tracking for advertising effectiveness
How We Use Your Information
We use the information we collect to:
- Process appointment requests and respond to your inquiries
- Provide requested healthcare information and resources
- Send newsletters and healthcare education materials (with your consent)
- Process job applications through our career portal
- Improve our Website functionality and user experience
- Analyze website traffic and usage patterns
- Deliver relevant advertising about our healthcare services
- Comply with grant reporting requirements as an FQHC
- Report aggregate demographic and service data to the Health Resources and Services Administration (HRSA)
- Comply with legal requirements and protect our rights
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who help us operate our Website and provide services, including:
- Google (Analytics and Ads)
- Meta (Advertising)
- Mailchimp (Email newsletters)
- Career Plug (Job application processing)
- Target Health Solutions (Quality initiative and contract negotiation services)
- JL Maison Investment LLC (Janitorial services)
- Recept Pharmacy LP (Pharmacy management services)
- US Pack Script LLC (Pharmacy delivery services)
- FQHC Healthcare Consulting (Administrative services)
Related Organizations: We may share information with St. Thomas Foundation, Inc., a related 501(c)(3) organization that supports our mission through fundraising and New Markets Tax Credit financing.
Grant Reporting: As an FQHC, we report aggregate, de-identified demographic and service data to HRSA and other grant funders as required by our funding agreements.
Legal Requirements: We may disclose information when required by law, legal process, or to protect the rights, property, or safety of St. Thomas, our patients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
With Your Consent: We may share your information for other purposes with your explicit consent.
We do not sell, rent, or otherwise share your personal information with third parties for their own marketing purposes.
Third-Party Services
Google Analytics 4
We use Google Analytics to understand how visitors use our Website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Learn more about Google’s privacy practices at https://policies.google.com/privacy.
Meta (Facebook) Advertising
We use Meta advertising tools to show relevant ads about our healthcare services to people who may be interested. Meta may use cookies and similar technologies to collect information about your interactions with our Website. You can manage your Meta ad preferences at https://www.facebook.com/ads/preferences/. Learn more at https://www.facebook.com/privacy/policy/.
Google Ads
We use Google Ads to advertise our healthcare services. Google may collect information about your visits to our Website to show you relevant ads. You can manage your Google ad preferences at https://adssettings.google.com/. Learn more at https://policies.google.com/privacy.
Mailchimp
We use Mailchimp to send email newsletters to subscribers who have opted in to receive healthcare information and updates. Mailchimp’s privacy policy is available at https://mailchimp.com/legal/privacy/.
Career Plug
Job applications are processed through Career Plug, which is embedded on our Website. When you submit a job application, you are also subject to Career Plug’s privacy policy.
External Links and Services
Patient Portal
Our secure patient portal is located at https://ccpatientportal.stthomaschc.org/ and is governed by separate privacy practices. When you access the patient portal, you are leaving our Website and entering a secure, HIPAA-compliant environment with its own privacy and security measures.
Third-Party Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of such other websites and encourage you to review their privacy policies.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
– Encryption of data in transit
– Regular security assessments
– Access controls and authentication
– Employee training on data protection
– Physical security at all our clinic locations
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and any applicable regulator as required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
– Website Analytics: We retain website analytics data for 14 months
– Contact Form Submissions: Retained as long as necessary to respond to your inquiry and provide requested services, typically no longer than 2 years
– Email Newsletter Subscriptions: Retained until you unsubscribe
– Job Applications: Retained for 1 year after the position is filled, or as required by employment law
– Grant Reporting Data: Retained as required by federal grant regulations
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to certain processing of your personal information.
- Withdrawal of Consent: Where we process your information based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us via the contact form located at https://www.stthomaschc.org/contact/
Email Communications
You may unsubscribe from our email newsletters at any time by clicking the unsubscribe link in any email or by contacting us directly.
Cookies and Tracking
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your experience on our Website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
Do Not Track Signals
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. Our Website does not currently respond to Do Not Track signals.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.
Children’s Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
International Data Transfers
Our Website is operated in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. The data protection laws of the United States may differ from those in your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. If we make material changes, we will provide additional notice, such as via email or a prominent notice on our Website. We encourage you to review this Privacy Policy periodically.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
St. Thomas Community Health Center
Attn: Ivy Robinson
1936 Magazine Street
New Orleans, LA 70130
Phone: (504) 529-5558
Email: irobinson AT stthomaschc.org
For questions about your medical information and our HIPAA privacy practices, please request our Notice of Privacy Practices at any of our clinic locations or contact us directly.
Accessibility
If you need this Privacy Policy in an alternative format due to a disability, please contact us using the information above.
